Desktop support specialist for long-term project in Brussels

Safir Freelance is looking for a desktop support technician for a project of at least 6 months in Brussels. Our client is a leading, international company in the automotive sector. As a desktop support technician you'll have the following tasks:

• provide remote and local support to outlying users and locations
• execute requests, release/fetch hardware equipment to/from customers
• diagnosis & problem solving of level 2 incidents
• escalate level 3 support issues to the appropriate IS group
• follow up on pending calls/activities/requests for quality assurance
• identify the overall desktop performance trends & problems
• propose desktop performance improvements & collaborate with peers to implement
• deployment of fixes & upgrades of any software installed on the desktop computers
• maintain technical documentation
• provide documentation & training to the level 1 support team
• execute small projects as needed
• act as a team leader when required

As a desktop support specialist you have the following qualifications:

• Windows XP & 7
• Microsoft SMS
• VBscript
• DNS; DHCP
• TCP/IP
• LAN/WAN & VPN
• Printing services
• Office 2003/2010
• Imaging (ghost,...) and third party utilities
• Asset management
• strong analytical & problem solving skills
• be able to work independently while keeping a team spirit
• very good knowledge of English and French or Dutch
• be able to travel (Europe) as needed to support the client's remote sites

Does this project interest you? Then send your CV to edam@safir-consulting.eu or contact Elodie Damiano: 02/481 00 57 (available until 20:00).